Frequently Asked Questions
Index of frequently asked questions
What is the PropertyBridge Payments Platform?
What can I do with PropertyBridge?
Do I need to buy hardware or software?
Do I need to hire additional IT staff to manage my PropertyBridge implementation?
Can I measure my tenants' use of PropertyBridge?
How do my tenants pay rent online with PropertyBridge?
What is the PropertyBridge Payments Platform?
PropertyBridge is a fully customizable online payments platform for property management companies.
What can I do with PropertyBridge?
- Accept payments via credit and debit cards, ACH, cash payments at MoneyGram retail locations, and electronically scan paper checks
- Integrate resident payment data into your accounting and property management software
- Track payments and generate reports for a community, region or portfolio
What do I buy?
Nothing. All you need is a computer with an Internet connection. PropertyBridge is offered as a fully hosted web application for our property management clients. By licensing the PropertyBridge solution you always have access to the latest technology and service resources. You'll avoid large capital investments in hardware and software products.
Do I need to buy hardware or software?
No capital investment is required. PropertyBridge is a hosted service. We have built the multifamily industry's most robust payments infrastructure in conjunction with our parent company, MoneyGram. This allows us to offer our scalable and reliable service at a competitive rate.
Do I need to hire additional IT staff to manage my PropertyBridge implementation?
No internal IT staff is required to manage PropertyBridge. Consider our team to be yours. Our client service staff is available to ensure that you have a positive experience without the worry of managing your own IT infrastructure. You can focus on your core business of managing properties and servicing the needs of owners and tenants.
Is PropertyBridge secure?
Yes. The PropertyBridge Payments Platform has extensive security measures in place to help protect against the loss, misuse, and alteration of the data under our control. When the PropertyBridge Payments Platform is accessed using Netscape Navigator, or Microsoft Internet Explorer versions 5.5 or higher, Secure Socket Layer (SSL) technology protects information using both server authentication and data encryption to help ensure that data is safe, secure and available only to you.
PropertyBridge also implements an advanced security method based on dynamic data and encoded session identifications, and hosts transactions in a secure server environment that uses a firewall and other advanced technology to prevent interference or access from outside intruders. Finally, PropertyBridge provides unique user names and passwords that must be entered each time a client logs on. These safeguards help prevent unauthorized access, maintain data accuracy, and ensure the appropriate use of data.
Can I measure my resident's use of PropertyBridge?
Yes. PropertyBridge includes a reporting interface that provides the details of all payments made using the payment platform.
How do my tenants pay rent online with PropertyBridge?
Tenants will be directed to the payment's page on your website hosted by PropertyBridge, or a standalone payment's page module depending on the level of customization that you select.
The actual transaction process is managed through a gateway connect to our financial services partner.
Once a payment has been made, the resident is emailed a confirmation message.
